BIẾN SỐ NHÂN KHẨU HỌC VÀ HÀNH VI CÔNG DÂN TỔ CHỨC: NGHIÊN CỨU TRONG NGÀNH KHÁCH SẠN TẠI ĐÀ NẴNG, VIỆT NAM
Vol. 129 No. 5C (2020), Original Article
Vol. 129 No. 5C (2020)

BIẾN SỐ NHÂN KHẨU HỌC VÀ HÀNH VI CÔNG DÂN TỔ CHỨC: NGHIÊN CỨU TRONG NGÀNH KHÁCH SẠN TẠI ĐÀ NẴNG, VIỆT NAM

Original Article
https://doi.org/10.26459/hueunijed.v129i5C.6065
Published 2020-11-17
Trà Lục Diệp
Phan Hoàn Long
Đại học Kinh Tế- Đại học Đà Nẵng
Trần Thị Hằng
Đại học Kinh Tế- Đại học Đà Nẵng

Abstract

Nghiên cứu này điều tra ảnh hưởng của các yếu tố nhân khẩu học của nhân viên bao gồm giới tính, thế hệ và tình trạng hôn nhân đối với Hành vi Công dân Tổ chức (OCB). Hành vi Công dân Tổ chức bao gồm năm thành phần chính: lòng vị tha, phẩm chất công dân, sự tận tâm, tinh thần thượng võ và phong cách lịch sự. Số liệu được thu thập từ 261 nhân viên làm việc trong ngành khách sạn tại thành phố Đà Nẵng, Việt Nam. Phương pháp bình phương tối thiểu (OLS) được sử dụng để điều tra ảnh hưởng của giới tính, thế hệ, tình trạng hôn nhân tới OCB. Kết quả cho thấy rằng có sự khác biệt có ý nghĩa thống kê giữa nam và nữ trong các hành vi về phẩm chất công dân, sự tận tâm, và tinh thần thượng võ, trong khi nhóm thế hệ có ảnh hưởng đáng kể đến hành vi lòng vị tha và sự tận tâm. Ngoài ra, mặc dù kết quả chỉ cho thấy tình trạng hôn nhân có ảnh hưởng đáng kể đến phẩm chất công dân, hiệu ứng tương tác giữa hai biến giới tính và tình trạng hôn nhân cho thấy mối quan hệ tương tác giữa hai biến này với lòng vị tha và phẩm chất công dân. Cuối cùng, một số hàm ý quản trị cũng được thảo luận.

https://doi.org/10.26459/hueunijed.v129i5C.6065
PDF (Vietnamese)

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